11k Terms & Conditions — Please Read Before Using This Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and 11k ("the Platform", "we", "us", "our") governing your access to and use of the website at 11k.vin, including all games, sports betting markets, payment services, promotions and any other features made available through the platform. By accessing 11k.vin, creating an account, making a deposit or placing any wager, you confirm that you have read, understood and agree to be bound by these Terms in their entirety.

11k reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree with any part of these Terms, you must cease using the platform immediately.

To register and use 11k, you must meet all of the following eligibility criteria. Use of this platform by any person who does not satisfy these requirements is strictly prohibited and may result in immediate account termination and forfeiture of any funds held.

• You must be at least 21 years of age. 11k does not permit use by anyone under the age of 21, regardless of the age of majority in their jurisdiction.
• You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited by law.
• You must register using accurate, truthful and current personal information, including your real name, date of birth and active Bangladeshi mobile number.
• You must not be a current employee, contractor or close family member of an employee of 11k or any of its affiliated service providers.

11k reserves the right to request identity verification documents at any time. Failure to provide satisfactory verification when requested may result in suspension of account access and withholding of withdrawals until the verification process is completed to 11k's satisfaction.

Deposits

11k accepts deposits via bKash, Nagad, Rocket, Upay and local bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank and Sonali Bank. The minimum deposit amount is ৳100. Deposits are credited to your account upon confirmation from the payment provider. 11k is not responsible for any delays caused by the payment provider's network or processing time.

• Deposits must be made from a payment method registered in the account holder's own name. Third-party deposits are not permitted and will be reversed.
• 11k reserves the right to impose deposit limits on individual accounts as part of its responsible gaming obligations.
• Deposited funds that have not been used in any bet or game transaction may be refunded on request, subject to verification of the original payment method.

Withdrawals

Withdrawals are processed to the same payment method used for the deposit where possible. 11k aims to process withdrawal requests promptly, but processing times depend on the payment provider and are not guaranteed. Any active wagering requirement on bonus funds must be satisfied before a withdrawal can be processed.

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• 11k does not charge a withdrawal fee on casino winnings or sports betting profits. Fees charged by the payment provider are outside of 11k's control.
• 11k reserves the right to request additional verification before processing any withdrawal above a threshold determined at 11k's discretion.

Winnings derived from fraudulent activity, bonus abuse, or any breach of these Terms will be voided and any associated withdrawal request will be denied. 11k may recover any amounts already paid out in connection with such activity.

All sports betting markets on 11k, including cricket (BPL, IPL, T20 World Cup and other international tournaments), football and any other sport offered, are subject to the following rules. In placing a bet on 11k, you accept these rules as the governing terms for that bet.

• All bets are placed at the odds displayed at the time of bet placement. Once confirmed, a bet cannot be amended, cancelled or withdrawn by the user unless the market itself is voided.
• 11k reserves the right to void any bet placed on a market where a clear error has occurred in the publication of odds, whether caused by a technical fault or human error.
• In the event of a match being abandoned, postponed or replayed, bets will be settled in accordance with 11k's specific settlement rules for the relevant sport and market type, which are published on the platform.
• Live in-play bets are accepted subject to the availability of the market at the time of placement. 11k does not guarantee the continuous availability of any in-play market.

Suspicious betting patterns — including but not limited to coordinated betting, arbitrage across multiple accounts, or exploitation of in-play data latency — will result in void bets, account review and potential closure. 11k cooperates with game integrity bodies where required.

11k is committed to providing a safe gaming environment and actively supports responsible gaming. All registered users have access to the following responsible gaming tools directly from their account settings. 11k strongly encourages all players to make use of these tools if they feel their gambling activity is becoming difficult to control. This platform is strictly for adults aged 21 and above.

• Deposit limits: players may set daily, weekly or monthly deposit limits on their account. Once set, a limit cannot be increased until a cooling-off period has elapsed.
• Session time limits: players may set a maximum session duration after which they will be automatically logged out of their 11k account.
• Self-exclusion: players may apply a temporary self-exclusion period (minimum 24 hours) or a permanent self-exclusion, which prevents access to their account for the duration specified. Permanent self-exclusion cannot be reversed.
• Reality checks: players may enable periodic on-screen notifications showing the time elapsed and net result of their current session.

If you are concerned about your gambling behaviour or that of someone you know, contact 11k support to activate account restrictions. Gambling is entertainment. If it stops feeling that way, take a break using the tools in your account settings. 11k does not extend credit to players and does not encourage players to gamble beyond their means.

All content published on 11k.vin — including but not limited to text, graphics, logos, game interfaces, software, data compilations and any other material — is the property of 11k or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display or otherwise exploit any content from 11k.vin without prior written permission from 11k.

11k reserves the right to update, revise or replace these Terms at any time. When changes are made, the revised Terms will be published on 11k.vin with an updated effective date. It is your responsibility to check this page periodically for changes.

Your continued use of the platform after any amendment has been published constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must stop using the platform and may contact 11k support to arrange closure of your account.

If you have any questions regarding these Terms and Conditions, or if you wish to make a complaint, please contact 11k support. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected]