11k Frequently Asked Questions
Everything you need to know about registering, depositing with bKash or Nagad, claiming bonuses, betting on cricket, and playing safely at 11k.
This page answers the questions our Bangladesh players ask most often. Whether you are setting up your first 11k account, making a deposit via bKash or Nagad, claiming your welcome bonus, or looking for guidance on responsible gaming, you will find clear, direct answers here. If your question is not covered, contact our support team at [email protected] at any time.
Account & Registration
How do I create an account on 11k?
Creating a 11k account takes under two minutes. Visit 11k.vin, click the registration button, and fill in your mobile number, preferred username, and password. You must confirm that you are 21 years of age or older and agree to the Terms & Conditions before your account is activated. A one-time verification code will be sent to your mobile number to complete registration.
What is the minimum age to register on 11k?
The minimum age to register and play on 11k is 21 years old. This applies to all players in Bangladesh without exception. During registration you will be required to confirm your age, and 11k reserves the right to request identity documents at any time to verify that a player meets the 21+ requirement. Accounts found to belong to underage users are permanently closed.
What documents do I need to verify my 11k account?
11k may request a government-issued photo ID (National ID card or passport) and a selfie for identity verification (KYC). In some cases a proof of address may also be requested. Submitting accurate documents speeds up the process — accounts with completed KYC also face fewer delays on large withdrawals. Upload documents directly from your account settings panel.
I forgot my 11k password. How do I reset it?
On the 11k login page, click 'Forgot Password' and enter the mobile number linked to your account. A reset code will be sent to that number. Enter the code on the reset screen, then set a new password. If you no longer have access to your registered mobile number, contact 11k support at [email protected] with your account details for manual assistance.
Can I have more than one 11k account?
No. Each player is allowed exactly one 11k account per person. Creating duplicate accounts is a violation of 11k's Terms & Conditions and may result in all accounts being suspended and any balances being forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation before it affects your access.
Deposits & Withdrawals
How do I deposit on 11k using bKash?
Log in to your 11k account, go to the Deposit section, and select bKash as your payment method. You will be given a 11k merchant number and a reference code. Open your bKash app, choose 'Send Money' or 'Payment', enter the merchant number, the deposit amount, and the reference code when prompted. The deposit is credited to your 11k balance within a few minutes of the bKash transaction being confirmed.
How long does a Nagad deposit take to appear on 11k?
Nagad deposits on 11k are typically credited within 1 to 5 minutes of the transaction being confirmed on the Nagad side. During peak hours or if there is high traffic on the payment network, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact 11k support with your Nagad transaction ID and the support team will investigate promptly.
What is the minimum deposit amount on 11k?
The minimum deposit on 11k is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and local bank transfers. There is no upper cap on deposit amounts imposed by 11k, though your payment provider may have its own daily transaction limits which apply on their side.
What is the minimum withdrawal amount on 11k?
The minimum withdrawal on 11k is ৳500 BDT. Withdrawals can be processed to bKash, Nagad, Rocket, or a local bank account (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and other major Bangladeshi banks are supported). Standard processing time is 1 to 24 hours; accounts with completed KYC verification typically see faster approval.
Are there any fees for depositing or withdrawing on 11k?
11k does not charge its own fees for standard deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their own transaction fees on their end — these are outside 11k's control. Always check your payment provider's fee schedule before initiating a large transaction to avoid surprises.
Games & Gameplay
Can I bet on BPL and T20 cricket matches on 11k?
Yes. 11k covers a wide range of cricket tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, Test matches, and ODIs featuring the Bangladesh Tigers. Pre-match and live in-play markets are available for most major fixtures, with odds covering match winners, top batsmen, total runs, fall of wickets, and more. Visit the Cricket section for current fixtures and markets.
Is it safe to play casino games on 11k from a mobile phone?
Yes. The 11k platform is fully mobile-optimised and uses SSL encryption to protect all data transmitted between your device and the platform. You do not need to download a separate app — the site runs directly in your mobile browser. All games are provided by certified third-party studios and use independently audited random number generators (RNG) to ensure fair outcomes.
What slot games are available on 11k?
11k offers a broad selection of slot titles from providers including Pragmatic Play, NetEnt, Microgaming, and more. You can browse classic three-reel slots, modern video slots with bonus rounds, and high-volatility jackpot slots. The Slots section is updated regularly with new releases. All games can be played directly from your browser without any download required.
Does 11k offer live dealer casino games?
Yes. 11k's live casino section features real-time games streamed from professional studios, including live roulette, live blackjack, live baccarat, and game-show style titles from providers such as Evolution Gaming and Ezugi. Games run around the clock, so you can join a live table at any time that suits you, whether it is midday in Dhaka or late evening in Chittagong.
What is the RTP on 11k slot games?
RTP (Return to Player) varies by game and is set by the individual game provider, not by 11k. Most slots on the platform have an RTP between 94% and 97%. You can find the specific RTP for any game in its paytable or info screen within the game itself. Higher RTP games generally return more to players over time, though short-session variance can differ significantly from the stated average.
Bonuses & Promotions
What welcome bonus does 11k offer new players?
11k offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage, maximum bonus amount, and eligible games are displayed on the promotions page at the time of registration. Always read the full bonus terms before claiming — particularly the wagering requirement (rollover), which specifies how many times the bonus must be played through before it can be withdrawn.
What is a wagering requirement and how does it work on 11k?
A wagering requirement (also called a rollover) is the number of times you must bet the bonus amount — or the bonus plus deposit — before winnings from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in eligible bets before withdrawing. Bonus funds show separately in your account until the requirement is met.
Do free spins winnings need to be wagered before withdrawal?
Yes. Free spin winnings on 11k are subject to a wagering requirement before they can be converted to withdrawable cash. The specific rollover figure is stated in the terms of each promotion. Winnings from free spins are usually credited as bonus funds rather than real-money funds, and the wagering requirement applies to those bonus funds until the threshold is cleared.
How do I find out about current promotions and offers on 11k?
Current promotions are listed on the 11k promotions page, accessible after you log in to your account. 11k runs regular offers including reload bonuses, seasonal promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh, as well as free spin campaigns on featured slot titles. You can also opt in to email or SMS notifications from your account settings to be alerted when new offers go live.
Can I claim a bonus more than once on 11k?
The welcome bonus is a one-time offer available only on your first deposit. Subsequent promotions — such as reload bonuses, free spin offers, and seasonal campaigns — are each governed by their own individual terms. Some promotions may be claimed once per week or once per promotion period. Using multiple accounts to claim bonuses more than once is strictly prohibited and will result in account suspension.
Safety & Responsible Gaming
Is 11k a safe and trustworthy platform for Bangladesh players?
11k is a dedicated online casino and sports betting platform built for the Bangladesh market. The site uses SSL encryption to protect all account and payment data. Games are sourced from certified third-party studios with independently verified RNG systems. Player funds are held separately from operational funds. 11k has a responsible gaming framework that includes deposit limits, self-exclusion, and session controls.
How do I set a deposit limit on my 11k account?
Log in to your 11k account and navigate to the Responsible Gaming section in your account settings. From there, select Deposit Limits and choose whether you want a daily, weekly, or monthly cap. Enter the amount and confirm. Reductions take effect immediately. Increases require a cooling-off period before they become active, giving you time to reconsider. This tool is available at no cost and can be adjusted or removed at any time.
What is self-exclusion and how do I apply it on 11k?
Self-exclusion is a formal tool that blocks access to your 11k account for a period you choose, preventing you from placing bets. Temporary exclusions start at a minimum of 24 hours; permanent exclusion is irreversible. To apply, go to Account Settings, open the Responsible Gaming section, select Self-Exclusion, choose your duration, and confirm. During any exclusion period, 11k will not send you promotional communications.
What should I do if I think gambling is becoming a problem for me?
If you feel gambling is affecting your finances, relationships, or wellbeing, act early. First, use the self-exclusion or cool-down tools in your 11k account settings to pause access immediately. Then contact 11k support at [email protected] — our team is available 24/7 and can help you access the right tools for your situation. Talking to a trusted family member or friend is also encouraged. You are not alone.
How do I contact 11k customer support?
11k's customer support team is available 24 hours a day, 7 days a week. The primary contact method is email: [email protected]. When contacting support, include your registered username and a clear description of your issue to help the team resolve it as quickly as possible. For account-specific matters such as withdrawal delays, deposit issues, or responsible gaming requests, always include your transaction reference numbers where available.