11k Privacy Policy — How We Handle Your Personal Data
This policy explains exactly what data 11k collects from players in Bangladesh, why we collect it, and how we keep it safe.
1. Introduction
11k ("we", "us", "our") operates the online casino and sports betting platform accessible at 11k.vin and is committed to protecting the privacy of its users ("you", "your"). This Privacy Policy sets out in detail the types of personal data we collect, the purposes for which we collect it, how we store and protect it, with whom we may share it, and the rights you have in relation to your personal data. By registering an account or continuing to use the 11k platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
This Privacy Policy should be read together with 11k's Terms and Conditions, which govern the contractual relationship between you and 11k. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions shall prevail in relation to your use of the platform, and this Privacy Policy shall prevail in relation to the handling of your personal data.
Types of Data We Collect
2. Information We Collect
Information You Provide Directly
When you register an account on 11k, use the platform, or contact our support team, you may provide us with the following categories of personal information.
- Registration information: your full name, date of birth, mobile phone number, and any other details required to create and verify your account.
- KYC documents: copies of government-issued identification documents (such as your National ID card or passport) submitted during identity verification.
- Payment details: the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details used to deposit or withdraw funds. 11k does not store full card numbers or mobile banking PINs.
- Support correspondence: messages, complaints or requests submitted through the 11k support email or any other support channel we make available.
Information We Collect Automatically
When you use 11k.vin, our platform automatically collects certain technical and usage data.
- Technical data: your IP address, device type (mobile, tablet or desktop), operating system version, browser type and version, and the approximate geographic region associated with your IP address.
- Usage data: pages visited on 11k.vin, games launched, bets placed, session duration, features accessed, and login and logout timestamps. This data helps us understand how the platform is used and identify areas for improvement.
- Cookie data: session identifiers and analytics cookies that maintain your logged-in state and help us measure aggregate platform performance. See Section 7 for full details on our cookie usage.
Information from Third Parties
11k may receive information about you from third-party payment processors (such as bKash or Nagad) in the course of processing your deposits or withdrawals. This information is limited to what is necessary to confirm the transaction and is handled in accordance with this Privacy Policy. We do not purchase personal data lists from data brokers or marketing companies.
3. How We Use Your Information
11k uses the personal data it collects solely for the following purposes. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected.
- Account creation and management: to register your account, verify your identity, maintain your account settings and process your login and session activity.
- Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported Bangladeshi bank accounts, and to maintain an accurate record of your transaction history.
- Regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, KYC verification requirements, and any other legal or regulatory duties that apply to the operation of 11k.
- Platform security and fraud prevention: to detect, investigate and prevent fraudulent activity, bonus abuse, multi-accounting, and any other conduct that is harmful to the platform or its users.
- Responsible gaming: to monitor usage patterns that may indicate problem gambling behaviour, and to apply deposit limits, session controls or self-exclusion where requested or required.
- Customer support: to respond to enquiries, complaints and requests submitted through 11k's support channels, and to maintain a record of support interactions for quality assurance purposes.
11k does not use your personal data to build advertising profiles for sale to third parties, and does not sell or rent your personal data to any external party.
4. Legal Basis for Processing
11k processes your personal data on the following legal bases.
- Contractual necessity: processing required to perform the contract between you and 11k — specifically, to operate your account, process bets and handle payments.
- Legal obligation: processing required to comply with applicable law, including AML and KYC obligations that apply to online gaming platforms operating in or accessible from Bangladesh.
- Legitimate interests: processing carried out in 11k's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improvement of platform performance.
- Consent: where you have given specific, informed consent to a particular use of your data — for example, to receive promotional communications. You may withdraw consent at any time by contacting 11k support.
5. Sharing Your Information
11k does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances.
- Payment processors: we share the minimum necessary data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank and other payment partners to process transactions. These providers are bound by their own data protection obligations.
- Game suppliers: game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming and Spribe may receive session tokens and game-outcome data necessary to run the game. They do not receive your full personal profile.
- Legal and regulatory authorities: we may disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by applicable law, a court order, or where 11k believes disclosure is necessary to prevent fraud or financial crime.
- Service providers: third-party providers who assist in operating the 11k platform — such as hosting providers, analytics services and fraud detection vendors — may process data on our behalf under strict contractual data processing agreements.
We require all third parties who process personal data on our behalf to maintain appropriate technical and organisational security measures and to use the data only for the purposes specified in their agreement with 11k.
6. Payment Data and Financial Information
All payment transactions on 11k are processed via SSL-encrypted connections. 11k does not store full mobile banking PINs, full card numbers, or complete account credentials for bKash, Nagad, Rocket, Upay or any bank. What 11k retains is a transaction reference number, the sender's mobile number or partial account identifier, the amount, and the date and time of the transaction. This is the minimum information required to maintain your transaction history and to process withdrawal requests accurately.
Where 11k suspects that a payment transaction is connected to fraudulent activity, money laundering or any other financial crime, it will take appropriate action including freezing the relevant account balance, reporting to relevant authorities, and cooperating fully with any investigation. 11k is committed to maintaining the integrity of the financial system and takes its AML obligations seriously.
7. Cookies and Tracking Technologies
11k.vin uses cookies and similar tracking technologies to maintain your login session, remember your preferences and measure how the platform is used. The cookies we use fall into three categories.
- Essential cookies: strictly necessary to operate the platform. They maintain your authenticated session after login and prevent the need to re-enter your credentials on each page. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: help us understand aggregate usage patterns — for example, which games are most popular, how long sessions last on average, and which pages have the highest exit rates. This data is used in aggregate and does not identify individual users.
- Security cookies: used to detect suspicious login attempts, bot activity and other security threats. These cookies help protect your account and the integrity of the platform.
You may adjust cookie settings in your browser at any time. Note that disabling essential cookies will prevent you from logging in to your 11k account. Disabling analytics cookies will not affect your ability to use the platform.
8. Data Retention
11k retains your personal data for as long as your account remains active and for a further period after account closure as required by applicable law or regulation. Specifically, financial transaction records are retained for a minimum period in accordance with anti-money laundering record-keeping requirements. KYC documents are retained for the minimum period required by applicable regulatory obligations and are securely deleted once that period expires.
Where 11k no longer has a legitimate purpose or legal obligation to retain your data, it will securely delete or anonymise it. Support correspondence is retained for a reasonable period to allow for follow-up enquiries and quality assurance review. Usage and analytics data is retained in aggregated, anonymised form and is not linked back to individual user profiles after the anonymisation process.
9. Your Rights
As a user of 11k, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 11k support at [email protected].
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Right of AccessYou may request a copy of the personal data 11k holds about you at any time. We will respond to access requests within a reasonable timeframe.
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Right to RectificationIf any personal data 11k holds about you is inaccurate or incomplete, you may request that it be corrected. Please note that certain data (such as KYC identity documents) cannot be altered once verified.
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Right to ErasureYou may request deletion of your personal data in certain circumstances. This right is not absolute — 11k is required to retain certain data for AML, KYC and legal compliance purposes. Where deletion is not possible in full, we will delete what we lawfully can and explain what must be retained and why.
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Right to Restrict ProcessingYou may request that 11k restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
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Right to Withdraw ConsentWhere processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, contact 11k support in writing at [email protected] with the subject line 'Data Rights Request' and include your registered mobile number for verification purposes. We aim to acknowledge all rights requests within 5 business days and to respond in full within 30 days.
10. Data Security
11k implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and 11k.vin, secure server infrastructure with access controls restricted to authorised personnel only, regular security reviews and vulnerability assessments, and secure hashing of account passwords so that plain-text passwords are never stored.
While 11k takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 11k will take prompt action to contain the breach and will notify affected users as soon as reasonably practicable.
11. Children and Minors
11k is strictly intended for adults aged 21 and above. We do not knowingly collect, store or process personal data belonging to any person under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 11k, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
12. Third-Party Links and Services
The 11k platform may display references to third-party game providers, payment services or other entities. 11k is not responsible for the privacy practices of any third party. Each third-party service provider operates under its own privacy policy, and we encourage you to review the privacy policies of any third party whose services you use in connection with your 11k account.
13. Changes to This Privacy Policy
11k reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via the contact details held on their account. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Your continued use of 11k.vin after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. If you do not agree with the updated Privacy Policy, you should stop using the platform and may contact 11k support to request account closure.
14. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to how 11k handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.
Email: [email protected]