Responsible Gaming at 11k
11k gives every player the tools to stay in control. Your wellbeing always comes first — before any game, any bet.
Our Commitment to Responsible Gaming
11k believes gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. We recognise that for some players, gambling can develop into a problem that goes beyond entertainment. That is why 11k has built responsible gaming tools directly into the platform and keeps a trained support team available around the clock to assist any player who needs help.
Our responsible gaming policy applies to all 11k users across Bangladesh. We never extend credit to players, never encourage chasing losses, and we actively monitor play patterns that may indicate a player needs support. 11k does not target gambling products at vulnerable individuals or at anyone who has previously requested self-exclusion.
Responsible Gaming Tools Available on 11k
Deposit Limits — How They Work
Deposit limits are one of the most practical tools for keeping gambling within a budget you are comfortable with. On 11k you can set a maximum deposit amount on a daily, weekly or monthly basis. Once set, the limit applies immediately — regardless of whether you try to deposit via bKash, Nagad, Rocket, or a local bank transfer.
- Lowering a deposit limit takes effect immediately with no waiting period.
- Raising a deposit limit requires a mandatory cooling-off period before the increase becomes active, giving you time to reconsider.
- You can combine limits — for example, a daily cap of ৳500 and a separate weekly cap of ৳2,000.
- Limits apply across all payment channels — switching from bKash to Nagad does not reset or bypass your limit.
We strongly recommend setting a deposit limit when you first register your account, before placing any bets. Starting with a clear budget makes it far easier to keep gambling as entertainment rather than letting it become something more serious.
Session Controls and Time-Out Features
Time moves quickly during an engaging game. Session controls on 11k are designed to keep you aware of how long you have been playing. You can enable automatic session time limits from your account settings. When your chosen duration expires, the platform notifies you and logs you out automatically — regardless of which game is active or what bet is in progress. You need to actively log back in to continue, which creates a natural moment for reflection.
The cool-down feature is a lighter alternative to full self-exclusion. Choose a break of 24 hours, 48 hours, 72 hours or 7 days. During this period your account stays open but you cannot log in or place bets. Reality check pop-ups — displayed at player-defined intervals during active sessions — remind you of your session length and current net result, so you can make a conscious choice about whether to continue.
Self-Exclusion — Taking a Longer Break
Self-exclusion is a formal commitment to stop gambling for a defined period. 11k takes every self-exclusion request seriously. When you self-exclude, access to your account is blocked for the duration you select. You will not receive any promotional communications while excluded.
Permanent self-exclusion is irreversible — once applied it cannot be lifted under any circumstances. Temporary exclusions (minimum 24 hours) can be applied from your account settings or by contacting 11k support. Any request to shorten an active exclusion period will not be processed for at least 7 days from the original request date.
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1Log in to your accountAccess your account settings panel from the top menu after logging in to 11k.
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2Open Responsible Gaming settingsLocate the Responsible Gaming section and choose Self-Exclusion from the available options.
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3Choose your exclusion durationSelect a temporary period (minimum 24 hours) or permanent exclusion. Read the confirmation text carefully before proceeding.
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4Confirm and submitYour exclusion takes effect immediately. For assistance at any stage contact 11k support at [email protected].
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be obvious at first. The following signs may indicate that gambling has moved beyond entertainment and is becoming a concern.
Spending more money or time gambling than you originally planned or can comfortably afford.
Feeling compelled to gamble to recover losses rather than accepting them as the normal cost of entertainment.
Hiding gambling activity or being dishonest with family members or friends about how much you are gambling.
Using money set aside for essential expenses — rent, food, utility bills or family needs — to fund gambling.
Feeling anxious, irritable or restless when you try to reduce or stop your gambling.
Gambling as a way to escape stress, depression, relationship difficulties or other personal problems rather than for entertainment.
If you recognise any of these signs in yourself or someone close to you, do not wait. Use the self-exclusion or cool-down tools in your 11k account, or contact 11k support immediately. Taking action early is always the right choice.
Preventing Underage Gambling
11k is strictly an adults-only platform. All players must be 21 years of age or older to register or place any bet. During registration, every user must confirm they are of legal age. If 11k has any reason to suspect a user may be under 21, the account is immediately suspended pending identity verification. If verification confirms the user is under 21, the account is permanently closed and any funds are handled in accordance with applicable law.
If you share a device with younger family members, enable device-level parental controls to prevent access to gambling sites. Keep your 11k login credentials private and never allow anyone under 21 to use your account. If you suspect a minor has accessed a gambling account, report it immediately to [email protected].
Keeping Gambling Fun — Healthy Habits
The most straightforward way to keep gambling enjoyable is to treat it like any other leisure activity — with a fixed budget and a clear stopping point. 11k recommends the following habits to every player on the platform.
- Decide your budget before a session starts and stop when it is spent — win or lose.
- Never gamble with money you cannot afford to lose, and never gamble to pay off debts.
- Take regular breaks during sessions — step away from the screen and give yourself time to reflect before continuing.
- Balance gambling with other activities. It should be one of many ways you enjoy your free time, not the only one.
Get Support — You Are Not Alone
If you feel gambling is becoming a problem, or if you simply want to talk about your habits, 11k's support team is available around the clock. There is no judgement — our team is trained to listen and to help you access the right tools for your situation.
To request a deposit limit, session limit, cool-down or self-exclusion — or simply to speak with someone — email us at any time. All communications are handled with complete confidentiality and we aim to respond as quickly as possible.
[email protected]